Skip to main content

Effective Date: January 1, 2025

Privacy Policy

Allied Marble & Granite, Inc.

Allied Marble & Granite, Inc. (“we,” “us,” or “our”) is committed to safeguarding your privacy and handling your personal information with the highest level of care, discretion, and professionalism. This Privacy Policy outlines the information we collect, how it is used, and your rights regarding that information.

Important Notice Regarding Text Messaging Data

Allied Marble & Granite, Inc. does not share customer opt-in information, including phone numbers and consent records, with any third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

To deliver a seamless, tailored experience for each client, we may collect the following information:

  • Personal Information: Your name, email address, phone number, project address, and other contact details.
  • Project & Service Information: Details regarding your project scope, material selections, design preferences, and service history.
  • Payment Information: Billing details processed securely through trusted payment systems.
  • Opt-In Records: Timestamps and consent records for all communication channels, including SMS and email.
  • Website Usage Data: Information on how you interact with our website, including IP address, browser type, and usage patterns.

2. How We Use Your Information

Your information allows us to provide a refined and efficient client experience. We use it to:

  • Coordinate consultations, estimates, fabrication timelines, and installation scheduling
  • Communicate clearly throughout your project lifecycle
  • Personalize your experience based on your design preferences and past selections
  • Process payments securely and efficiently
  • Share relevant updates, project communications, or company announcements (you may opt out at any time)
  • Maintain records of your communication preferences and consent
  • Continuously improve our website, systems, and client experience

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

  • Reply STOP at any time to cancel SMS notifications
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support

  • Reply HELP for assistance or contact us at the information listed in Section 9
  • Customer support is available during regular business hours
  • Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

Allied Marble & Granite, Inc. does not sell, rent, or trade your personal information. Information may only be shared in the following limited circumstances:

  • Trusted Service Partners: With select third-party providers (such as payment processors, appointment scheduling platforms, or SMS delivery providers) strictly for operational purposes. All service providers are contractually obligated to maintain confidentiality and security.
  • Legal Requirements: When required to comply with applicable laws, legal processes, or to protect our legal rights in response to valid law enforcement requests or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement industry-standard safeguards to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Breach notification protocols in accordance with applicable laws

While we maintain rigorous security protocols, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Your Rights & Choices

You maintain full control over your personal information. You have the right to:

  • Access: Request a copy of the information we have on file
  • Correction: Update or correct inaccurate details
  • Deletion: Request removal of your information, subject to legal obligations
  • Opt-Out of Email: Unsubscribe from marketing emails at any time by clicking “unsubscribe”
  • Opt-Out of SMS: Reply “STOP” to any text message at any time
  • Withdraw Consent: Withdraw consent at any time for future communications

To exercise any of these rights, please contact us using the information in Section 9.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide a refined browsing experience, remember your preferences, and analyze site performance. You may adjust your browser settings to disable cookies, though some website functionality may be affected.

8. External Links

Our website may include links to third-party resources for your convenience. Allied Marble & Granite, Inc. is not responsible for the privacy practices or content of external sites. This Privacy Policy applies only to information collected by Allied Marble & Granite, Inc.

9. Policy Updates

We may update this Privacy Policy periodically to reflect enhancements in our practices or applicable law. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Allied Marble & Granite, Inc.

5219 4th Ave S, Seattle, WA 98108

Phone: (206) 763-1250

Website: http://www.alliedmarbleinc.com

By using our website and services, you consent to this Privacy Policy.

Close Menu